E-CoMm3eRcE

Definition of a transactional e-commerce site is an electronic store front or catalog business or a manufacturer showroom for those willing directly make transaction processing to the public through online. This transactional e-commerce site normally operated from consumer to consumer or business to consumer transaction via the websites. This e-commerce site allows the consumers to obtain information, to order something, and to pay bills. The transaction processing also is carried out in the web. It is known as online shopping or in the other word, it is an e-commerce website accepting and processing a customer’s credit or debit card payment online and in real time, in return for goods or services.

Nowadays, there are many transactional e-commerce sites exist in Malaysia. One of famous and widely used e-commerce site is TGV cinemas. As far as we know, TGV cinemas are called as Tanjong Golden Village Cinemas. The largest cinema is located in Sunway Pyramid with 12 screens and 2598 seats. TGV cinemas have carried out their business through direct paying and also through their online website: http://www.tgv.com.my. Within this website, users can directly search what movies are available in that current month and upcoming movies. Furthermore, they can also know the show time and book the ticket even select their own seats. Moreover, TGV website contains short synopsis for each movie just for introduction purposes. So that people can get a glimpse on what the movie about before watching it.

Based on my experience in using the transactional e-commerce sites, this TGV web is among the best and easier to use. It directs the user step by step and properly constructed. It actually saves peoples’ energy and time where they do not need to wake up early in the morning just to queue to watch a movie. By surfing this web, with just a simple few button clicks, we can totally reserve a seat for us for the show with our own selected time, seating place and location. This has proven that technology has moved one step ahead again.

Mobile payment system in Malaysia is defined as collection of money from consumer using mobile handsets such as their mobile phone, Cellular telephone, Smart phone, Personal Digital Assistant (PDA) or any other devices. Besides that, mobile payment system also provide directly purchase or to authorize payment for goods and services. Nowadays, consumers can purchase any number of digital goods and physical goods through mobile payment system. For examples, ring tones, games, wallpaper for mobile phone and the booking cinema ticket and air ticket.

The potential of using this system is consumers no longer need to bring any cash or credit card while shopping or traveling. They just can easily using their mobile phone to make any payments. It is more convenient and secure for consumers compare to bring too much cash on hand. Other than that, the problems of settle every month billing payment such as electric bills, water bills, phone bills, internet bills can be eliminated by using mobile payment services. Consumers no need hassle to queue up for waiting so long just to pay such bills and can save their time. Besides that, mobile payment system also provides high security to assure the safety of data for the customer. All payment transaction is secured by a strong pin fraud protection patent and inability of hacking passwords. Based on all this potentials, consumers are built their confidence and satisfaction in mobile payment system. Therefore, increasing number of consumers tend to use this system in Malaysia.

Malaysia's m-payment market has developed more quickly and it will continue to grow as consumer’s confidence on mobile payment increased. For instances, The world's first contactless mobile payment service has been launched in Malaysia by included with Maxis Fast Tap as an integrated mobile payment service that uses near field communication (NFC) technology according to Malaysian mobile operator Maxis Communications (Maxis), together with partners Nokia, Visa, May bank and Touch ‘n Go. For consumers’ adoption strategies in Malaysia can be classified in four areas:

1. Educate public about mobile payments, how to use and introduce its functions (e.g. bill payment, mobile purchase)

Most of people using mobile payment system is to pay bills and download wallpapers, ring tones and mobile games using premium SMS transactional payment.

2. Enhance security and confidence to mobile users

Highly secure data or information for the payers and without disclosure their credit card information.

3. Collaborate with more banks and companies to widen the ability to pay via mobile at the same time it helps to increased customer’s satisfaction and confidence

The largest credit card payment system is visa which launches a universal system and signed with mobile giants. Mobile giant like Nokia launches this service in Nokia handset which allows customers to remote payment, person-to-person payments, and contact fewer payments.

4. Maintain customer’s loyalty

Reward to customers by giving gift or discount at certain level of purchasing and giving extra credit when they used mobile payment.

References:

http://ebuddiez.blogspot.com/2009/07/mobile-payment-systems-in-malaysia-its.html

http://ecommercesite.wordpress.com/2008/06/29/mobile-payment-systems-in-malaysia-its-potentials-consumers-adoption-strategy/

Nowadays, computers become the most common technology devices for individuals, businesses and organizations. People use computers to create, store and manage information or data. Therefore, the basic computer security plays an important role in protecting our information or data from losses, damages or misuse by others. Similarly, securities toward online internet are also important. Organizations which conduct their businesses through internet are often attacked by certain security threats. Since the internet is available for everyone, so people can access easily to the internet in order to download or upload any software programs they desire; or communicate with others through social networking. Thus, organization should always ensure that their internet security protection is up-to-date in order to protecting their system from potential threats and attacks.

The following are some of the examples of potential threats and attacks:

1. Phishing is like a theft attempts to obtain your personal information and financial information by sending fraudulent e-mail messages that appear to come from legitimate business.

2. Virus is a piece of software, it will simply infect and spread over the operating system and consequently break down the server system.

3. Worm is a software program that can spread itself without any human intervention and also infect a computer or hand held device or instant messages.

4. Trojan Horse is a program that appears to have a useful function but that contains a hidden function that presents a security risk.

5. Denial of Service is an attack on web site which sends a flood of data packets to the target computer and inflects the network to shut down.

Basically, online security can be classified into three main security concepts which are as follow:

1. Confidentiality – the users such as individuals or companies should protect their private or sensitive information and allows only the authorized users to access into the system.

2. Integrity – to ensure that data or information is able to defend from misuse, damage or loss.

3. Availability – to ensure that the users are able to access the information which is authorized and from a reliable and timely sources.

References:

Turban, E., King, D., McKay, J., Marshall, P., Lee, J., & Viehland, D., (2008). Electronic Commerce: A Managerial Perspective 2008 (International Edition). Upper Saddle River, NJ: Pearson-Education International, pg 522, 524, 526.

The history of e-commerce is an important component that helps to understand internet history better and explain the important of different stage in a process of change through which e-commerce has actually evolved. Basically, e-commerce refers to the process of buying, selling, transferring or exchanging products and services via computer network.

Since in the early 1970s, the evolution of e-commerce already have been combined regulatory reform and technological innovation. The first developed with innovations came from Electronic Funds Transfer (EFT), whereby funds could be routed electronically from one organization to another. However, it constitutes to certain limitations such as these applications only restricted to large corporations, financial institutions and other adventure business.

The next will be concerned on the development of the Electronic Data Interchange (EDI). EDI provide a set of standards for electronic transactions and the exchange of business information. EDI also expended the pool of participating companies from financial institutions to manufacturers, retailers, services and other types of business. One of reason for companies may not be able to interact or make transaction with other companies because business can use several different EDI formats.

Therefore, in year 1984 was standardized through ASCX12 and this make sure that companies would able complete transactions with other companies reliably and stability. The systems called Interorganizational system is a one of e-commerce applications and identify their strategic value to business widely.

Besides that, the first chance given to people purchase things through their computer is when the Mosaic web developed. Mosaic web also is the first "point and click" browser in year 1992.

Then, the first download able browser was Netscape and developed based on Mosaic. Netscape is browser provide easier access to e-commerce to all users. Nevertheless, the development of Digital Subscriber Line (DSL) found in e-commerce which provided high speed internet access. Although the internet began advance in general public in 1994 but it also took four years develop the security protocols and DSL.

Lastly, in year 2002, when the internet become more common and commercialized, people started analysis the term e-commerce as the process of buying of goods and services through internet by using secure connections and electronic payment services. At this time, number of users began take part in the World Wide Web and the term e-commerce was created. The early user e-commerce is Pizza hut Sdn Bhd which their provide delivery services to their customers via telephone.

The reasons for e-commerce expand quickly was the development of new networks, protocols and e-commerce software. At the present time, B2B is largest e-commerce. From year 1999, e-commerce starts to emphasis large growth in Business-to-Consumer (B2C). Even though B2C e-commerce might become more commercialized but there are different varieties. Therefore, from year 2001 e-commerce shifted from B2C to B2B and B2E, e-commerce, e-government, e-learning and m-commerce.

References :

http://www.ecommerce-land.com/history_ecommerce.html

http://newmedia.medill.northwestern.edu/courses/nmpspring01/brown/Revstream/history.htm

http://www.mapsofworld.com/referrals/internet/internet-history/history-of-e-commerce.html