One of the many challenges facing the countries in the Asia-Pacific today is preparing their societies and governments for globalization and the information and communication revolution. Policy-makers, business executives, NGO activists, academics, and ordinary citizens are increasingly concerned with the need to make their societies competitive in the emergent information economy. Information and communications technologies (ICTs) are playing an increasingly vital role in the daily lives of people, revolutionizing work and leisure and changing the rules of doing business. In the realm of government, ICT applications are promising to enhance the delivery of public goods and services to citizens not only by improving the process and management of government, but also by redefining the traditional concepts of citizenship and democracy.
Definitions of e-government range from “the use of information technology to free movement of information to overcome the physical bounds of traditional paper and physical based systems”to “the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees.” The common theme behind these definitions is that e-government involves the automation or computerization of existing paper-based procedures that will prompt new styles of leadership, new ways of debating and deciding strategies, new ways of transacting business, new ways of listening to citizens and communities, and new ways of organizing and delivering information.
The implementation of e-government in Malaysia started since the initiation of Multimedia Super Corridor (MSC) in 1996 by the Malaysian government. Ultimately, e-government aims to enhance access to and delivery of government services to benefit citizens. More important, it aims to help strengthen government’s drive toward effective governance and increased transparency to better manage a country’s social and economic resources for development. e-Government aims to make interaction with citizens, businesses, government employees, government agencies and other governments more convenient, friendly, transparent, inexpensive and effective.
The 7 pilot projects of the Electronic Government Flagship Application:
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Labour Exchange (ELX)
6. Electronic Services(e-services)
7. E-Syariah
Citizen’s adoption strategies
Any sound e-government policy must consider a citizen-centered approach. This means that e-government should be an end-user or demand-driven service. However, many citizens do not use e-government for several reasons, among these unfamiliarity with ICT, lack of access, lack of training, and concerns about privacy and security of information. While e-government may provide ease and convenience in the delivery of public services, and offer innovative government services, none of these will prompt citizen use unless the concerns mentioned above are first addressed.
References:
E-Government
The Malaysia Government's Official Portal
e-Government in Malaysia
Implementation of Electronic Commerce in Malaysia
4 comments:
this post provide the graphic that give a clear picture of what it is. The contents is very informative and easily understood. Besides it also provide the references for me to easy access..
thanks... hope you can gain knowledge from there...
interesting and colourful enough to attract some attention.. juz missing the link for the pilot projects there. it would be better with the link there for better understanding part
it's very informative.. some of them not even come across.. can gain a lot of knowledge here..
Post a Comment